Shipping policy

Last Updated: July 2026

Thank you for shopping with Batik Kaina Malaysia.

We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Coverage

We currently ship throughout Malaysia.

At this time, international shipping may not be available. If you require delivery outside Malaysia, please contact us before placing your order.

Delivery Time

Estimated delivery time:

  • West Malaysia: 2–5 business days
  • East Malaysia: 4–7 business days

Delivery times are estimates only and may vary depending on the courier service, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the weight of your order.

Any available free shipping promotions will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available).

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Batik Kaina Malaysia is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

Failed Delivery

If a parcel is returned to us because of an incorrect address, unsuccessful delivery attempts, or failure to collect the parcel, additional shipping charges may apply for reshipment.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number.
  • Clear photos of the damaged parcel.
  • Photos of the product received.

Our team will review your request and provide an appropriate solution.

Delays

While we do our best to deliver every order on time, Batik Kaina Malaysia is not responsible for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Customs inspections (if applicable)
  • Public holidays
  • Other events beyond our reasonable control

Contact Us

If you have any questions regarding shipping, please contact us.

Batik Kaina Malaysia

Email: batikkainaonline@gmail.com

Business Address:

The Grand Campbell Hotel
2nd Floor, No. 35
Kuala Lumpur, Malaysia