Privacy policy
Last Updated: July 2026
Welcome to Batik Kaina Malaysia. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or make a purchase from us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Payment Information (processed securely through our payment providers)
- Order History
- Device Information (such as browser type, IP address, cookies, and browsing activity)
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders.
- Deliver your purchases.
- Provide customer support.
- Respond to your inquiries.
- Improve our website and services.
- Prevent fraud and unauthorized transactions.
- Send order confirmations and shipping updates.
- Send promotional emails and special offers if you choose to subscribe.
Payment Security
Your payment information is processed securely through Shopify's trusted payment providers.
Batik Kaina Malaysia does not store your credit card or debit card information.
Cookies
Our website uses cookies and similar technologies to:
- Improve website performance.
- Remember your shopping cart.
- Save your preferences.
- Analyze website traffic.
- Provide a better shopping experience.
You can disable cookies in your browser settings at any time. However, some features of the website may not function properly.
Sharing Your Information
We respect your privacy.
We do not sell, rent, or trade your personal information to third parties.
We may share your information only with trusted service providers when necessary to operate our business, including:
- Shopify
- Payment service providers
- Shipping and courier companies
- Marketing and analytics partners
These service providers receive only the information required to perform their services.
Data Security
We take appropriate measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
Although no online transmission is completely secure, we use industry-standard security provided through Shopify to protect your data.
Marketing Communications
If you subscribe to our newsletter or promotional emails, you may receive updates about new arrivals, promotions, and exclusive offers.
You may unsubscribe at any time by clicking the Unsubscribe link included in our emails.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites.
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal data.
- Withdraw consent for marketing communications.
- Request a copy of the personal information we hold about you.
To exercise any of these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be posted on this page with a revised Last Updated date.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
Batik Kaina Malaysia
Email: batikkainaonline@gmail.com
Business & Return Address:
The Grand Campbell Hotel
2nd Floor, No. 35
Kuala Lumpur, Malaysia