Refund policy

Return & Refund Policy

Last Updated: July 2026

At Batik Kaina Malaysia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 14 days from the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused, unworn, and unwashed.

  • Have all original tags attached.

  • Be in its original packaging.

  • Be accompanied by proof of purchase or your order number.

To start a return, please contact us at batikkainaonline@gmail.com before sending any item back.

Return Address

Batik Kaina Malaysia
The Grand Campbell Hotel
2nd Floor, No. 35
Kuala Lumpur, Malaysia

Please do not send any item back without first contacting our customer support team. Returns sent without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items.

  • Gift cards.

  • Personalized or custom-made products.

  • Items that have been worn, washed, stained, altered, cut, stitched, or damaged by the customer.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item,

  • A defective item, or

  • The wrong product,

please contact us within 48 hours of receiving your order.

Email: batikkainaonline@gmail.com

Please include:

  • Your order number.

  • Clear photos of the item.

  • Photos of the packaging.

Our team will review your request and provide an appropriate solution as quickly as possible.

Exchanges

If you wish to exchange an item for another size or product, please contact us first.

Exchanges are subject to stock availability.

Return Shipping

Customers are responsible for the return shipping cost unless the item received is defective, damaged, or incorrect due to our error.

For approved returns resulting from our mistake, we will provide further instructions regarding the return process.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Shipping charges are non-refundable, except where the return is due to our error or a defective product.

If more than 15 business days have passed since your refund was approved, please contact us at batikkainaonline@gmail.com.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Batik Kaina Malaysia
📧 Email: batikkainaonline@gmail.com